1.Who can avail power supply?
Any client within the premises of the SEZ (License area) can avail power supply
2.What is voltage level for getting power supply?
Power supply with Contract Demand of 600KVA / 480KW is given on Voltage level of 415Volt between the phases. Demand more than 600KVA/480KW will be given on High Tension supply.
3.What is the process for getting new connection?
You have to submit prescribed application with necessary documents to the Licensee, upon payment of Security Deposit, Power supply is released.
4. What is the process for enhancement of Contract Demand?
You have to submit prescribed application. The effect in the billing will be done in the next billing cycle.
5.How is Security Deposit calculated?
Security Deposit held with the licensee is equivalent to one month bill amount. This is reviewed on yearly basis accordingly demand for additional security deposit is raised if required.
At the time of new release of power supply, the amount of security deposit shall be estimated based on the tariff category and contract demand, load factor, diversity factor and number of working shifts.
6.Disbursement of Interest on security Deposit?
The Distribution Licensee shall pay interest on the amount of security deposited by consumer at a rate equivalent to the bank rate of Reserve Bank of India.
7.Refund of security Deposit?
Upon termination of supply, the Licensee shall, after recovery of all amount due, refund the remainder amount held by Licensee to the person who deposited the security, with and intimation to the consumer, if different from such person.
8.How is tariff determined?
The tariff is determined annually by Maharashtra Electricity Regulatory Commission.
9.what is Contract Demand?
Contract Demand (CD) means demand in KW/KVA mututally agreed between Distribution Licensee and the consumer as entered into the agreement or agreed through other written communication.
10.What is Billed Demand?
Billed demand for LT consumer will be higher of the following:
a) 65% of the Actual Maximum Demand recorded in the month during 0600hrs to 2200hrs.
b) 40% of the Contract Demand.
Billed demand for HT consumer will be higher of the following:
a) Actual Maximum Demand recorded in the month during 0600 hours to 2200hours.
b) 75% of the highest billing demand recorded during the preceding eleven months, subject to the limit of Contract Demand.
c) 50% of the Contract Demand.
11.What is Load Factor?
Load Factor = Consumption during the month in MU
Maximum Consumption Possible during the month in MU
12.What is power Factor?
Power Factor = (KWH Consumption) / (KVAH Consumption)
13.What is the process of bill generation?
All consumer meters are read through AMR at 00:00 hrs of 1st of every month. Bills are processed through SAP ISU on every 1st of the month.
14.What are different penalties/incentives levied in the bill?
a. Power Factor penalty & Incentive: Whenever the average power factor is more than 0.95, an incentive shall be given at the rate defined in the MERC tariff order.
Whenever the average PF is less than 0.9, penal charges shall be levied at the rate defined in the MERC tariff order.
b. Load Factor Incentive: Consumer having Load factor over 75% upto 85% will be entitled to a rebate of 0.75% on the Energy Charges for every percentage point increase in load factor from 75% to 85%. Consumers having a load factor over 85% will be entitled to the incentive of 1% on the Energy Charges for every percentage point increase in load factor from 85%. The total incentive under this head will be subject to ceiling of 15% of the Energy Charges for that consumer.
c. TOD rebate: The consumption recorded during night hrs (2200 to 0600 hrs) will be at concession charges as defined in the tariff order of the Commission.
d. Excess Demand Penalty: In case a consumer exceeds his Contract Demand, he will be billed at the appropriate Demand Charge rate or the demand actually recorded, and will be additionally charged at the rate of 150% of the prevailing Demand Charges (only for the excess Demand over the Contract Demand).
e. Delay payment charges: In case electricity bills are not paid within due date mentioned on the bill, DPC of 2% on the total electricity bill including Taxes and Duty shall be levied on the bill amount.
f. Prompt Payment Discount: A prompt payment discount of one percent on the monthly bill excluding taxes and Duty shall be available to the consumer if the bills are paid within a period of 7 days from the date of issue of the bill, or 5 days of the receipt of the bill, whichever is later.
15.Where to report a billing complaint?
1) Mindspace Airoli East firstname.lastname@example.org
2) Mindspace Airoli West (Gigaplex) email@example.com
16. Where to report power supply related complaint ?
1) Mindspace Airoli East firstname.lastname@example.org
Mobile no. :8879653609
2) Mindspace Airoli West (Gigaplex) email@example.com